Patient Appointment App for an Irish Healthcare Network
Healthcare Network, Ireland · Healthcare / MedTech
-68%
No-show rate
From 22% to 7% of slots
4.7/5
Booking satisfaction
Up from 2.8/5
180K EUR/yr
Recovered revenue
From reduced no-shows
The Challenge
An Irish private healthcare network with 11 clinics was losing an estimated 340 appointment slots per week to no-shows — a problem they had been trying to solve with phone reminder calls staffed by two full-time receptionists. Patient satisfaction scores around "ease of booking" sat at 2.8 out of 5. The average patient made their appointment via phone and had no way to reschedule without calling during working hours. A significant portion of their patient base was between 25 and 45 — exactly the demographic that doesn't pick up unknown numbers.
Our Solution
We built a React Native patient app with push notification reminders, in-app rescheduling up to 24 hours before the appointment, a symptom pre-screening questionnaire that populated the doctor's notes before the appointment started, and secure messaging with clinical staff. Integration with their existing HAPI FHIR-compliant scheduling system meant zero data migration and no disruption to existing workflows. We worked closely with their DPO to ensure GDPR and Health Data compliance throughout. iOS and Android apps launched simultaneously.
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