Driver & Dispatch Mobile App for a UK Logistics Company
Logistics Company, United Kingdom · Logistics / Transportation
-74%
Failed redeliveries
Monthly cost savings of 28K
-2 FTE
Coordinator headcount
Redeployed to customer success
96.2%
On-time delivery
Up from 81.4%
The Challenge
A UK last-mile logistics company managing 180 drivers and 4,000+ deliveries per day was running their operations on WhatsApp groups and a shared Google Sheet. Dispatch was chaos: routes were assigned manually, proof-of-delivery was a photo texted to a group chat, and customer notifications were sent manually by a team of three coordinators. Failed delivery reattempts cost the business an estimated 38,000 per month in redelivery fees and lost contracts. A competitor had just launched a tracking link feature that their biggest retail client was now demanding.
Our Solution
We built a React Native mobile app for drivers (iOS + Android) and a web-based dispatch dashboard. The driver app handled route optimisation via OSRM, turn-by-turn navigation, barcode scanning for proof-of-delivery, digital signature capture, and automatic failed-delivery notifications to customers with a rescheduling link. The dispatch dashboard gave coordinators real-time fleet visibility, a drag-and-drop route editor, and an automated customer SMS/email notification engine. The entire system was built and deployed in fourteen weeks.
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