Security Recovery & Hardening for a UK E-Commerce Store
E-Commerce Retailer, United Kingdom · Retail / E-Commerce
6 hrs
Recovery time
From breach discovery to clean site
0 critical
Vulnerabilities
Post-remediation audit
No fine
ICO outcome
Prompt action & cooperation noted
The Challenge
A UK e-commerce retailer selling outdoor equipment discovered — through a customer complaint, not their own monitoring — that their WooCommerce checkout had been compromised by a Magecart-style skimming script for an estimated 17 days. Credit card data for approximately 2,100 transactions had been exposed. The ICO notification window was ticking. Their site had 94 unpatched vulnerabilities (73 in plugins alone), no WAF, no intrusion detection, and backups that had silently been failing for three months. The CEO learned about the breach on a Friday at 6pm.
Our Solution
We were on-site (remotely) within two hours of the call. We isolated the compromised scripts, preserved forensic evidence for the ICO report, and had a clean version of the site live within six hours. Over the following two weeks we conducted a full vulnerability remediation, implemented a Web Application Firewall, deployed real-time file integrity monitoring, set up automated vulnerability scanning, migrated to a PCI-DSS compliant hosting environment, and implemented a rigorous plugin vetting policy. We also wrote the technical section of their ICO breach notification. Ongoing retainer covers monthly security reviews.
Want results like these?
Let's talk about your project and what success looks like for you.